Its Sunday and the final "Sea day" for the current four day cruise. My report thus far: Carnival cruises markets toward middle America in a big way, which is admittedly nice that the "Average Joe" gets a chance to take some time off and see the sites, it doesn't necessarily translate well in terms of the spending power that the commission based ship operations so readily depends upon.
Its been said this ship, while a smaller member of the Carnival fleet, has one of the highest rates for additional services, which the includes the spa. The current talk among the staff of the Gift Shop, the Art Auctioneers, and the Spa is that of a definite decline in revenues.
I'd like to point out the focus, beyond providing the actual service, is very much on revenue. Every morning the Spa manager reviews the sales of the previous day and compares this against the profit target for the said day, those who do not meet this target are not made to feel warm and fuzzy inside. I'm exempt from this as I'm the acupuncturist, so no really knows what to do with me.
I had some empty appointment slots this cruise. A bit more that I would like. However, those who did come for treatment were very happy with the results. I've found that the Dr. Tan method works very nicely on board.
There were some troublesome passengers, who apparently lost several thousand dollars in the casino, demanded that their appointments for acupuncture and other treatments be cancelled. An annoyance to say the least.
The spa will be getting a new manager tomorrow, so I'm curious to see how see differs from the current one who is nearly obsessive with profit. Having worked three 12 hour days, I'm feeling a bit tired.
Tomorrow, we return to San Diego to begin another cruise.
3 comments:
sounds like an interesting time...did you get time off at ports and stuff?
I'm looking forward to pictures. :) One cruise down, it actually sounds like a really interesting time. You'll have to tell us more about spa acupuncture. Will you get any repeat customers??
Hey Shawn!
It sounds like you're having quite the adventure! Tell us more about the "cool" people you're meeting! You're such a good writer, I really enjoy reading your blog! ...will make it a point to come visit more often!
Life is very up & down in Hawaii, my expectation are getting the better of me, but hopefully not much more. Still, life is GOOD here.
Laura is coming to visit next week, I'm excited about that too!
Aloooha,
Julie
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